Wagos Support offers a high standard of support to our customers is our main objective. Every support request made to our office is given a tracking number and these requests are reviewed daily to ensure a rapid turnaround.
Availability of Service
Normal business hours are 8:00 am to 4:30 pm on Monday to Friday. Support is limited on public holidays, Carnival Monday and Tuesday and when advance notice is given of the temporary closure of the office.
We can be reached by the following methods.
Phone :868-628-1741 (normal hours)
Phone :868-373-8462 (after hours)
Service Request Reporting and Response
On placing a service request by telephone, fax or email, we will allocate a unique tracking number which will be given to the customer and this should be quoted on any future communication regarding the request. All priority requests should be made by telephone and supported by an email with error messages or logs as applicable.
If a Wagos support personnel is not immediately available to answer a request by telephone, an opportunity to leave a voice message will be provided. For messages received after normal business hours, the voice mail message will indicate the after-hours telephone number. A call back should be received within one hour of placing the service request.
In order to respond to a service request call in a timely and appropriate method, when placing a service request call, it is necessary to provide the following information:
- Any existing tracking number issued by Wagos
- Name of person reporting the fault
- Name of person to be contacted on site (if different from above)
- Telephone number and extension of site contact
- Version and service pack of the Application Software
- Any error message and if possible email a snapshot of the error
- Steps leading to the error
- Priority required