Wagos Limited
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Our main objective is to offer a high standard of support to our customers. Every support request made to our office is given a tracking number and these requests are reviewed daily to ensure a quick turnaround.
Availability of Service
Normal business hours are 8:00 am to 4:30 pm on Monday to Friday. Support is limited on public holidays
We can be reached by the following methods.
Phone: 868-628-1741 (normal hours)
Phone: 868-373-8462 (after hours)
Email: [email protected]
Service Request Reporting and Response
On placing a service request by telephone or email, we will allocate a unique tracking number which will be given to the customer, and this should be quoted on any future communication regarding the request. All priority requests should be made by telephone and supported by an email with error messages or logs as applicable.
If support staff are not immediately available to answer a request by telephone, an email should be sent to [email protected].
In order to respond to a service request in a timely manner, it is necessary to provide the following information:
- A work order number if previously issued.
- Name of person reporting the problem.
- Name of person to be contacted on-site (if different from above).
- Phone number of site contact.
- Application Software version.
- Any error message and if possible, email a snapshot of the error.
- Steps leading to the error.