Aloha Quick Service
The best solution for any fast food or take away restaurant. It allows you to go above and beyond with your business by introducing flexible takeout and delivery options. Your restaurant customers depend on you to provide fast, friendly and totally consistent service, time after time. That is why it is important to set the stage for success with point-of-sale (POS) technology that delivers on your brand promise. You can count on Aloha Quick Service to help you increase sales, offer exceptional service and maximize control of critical operations.
Some key features that this software offers:
- A powerful graphic user interface, with configurable menus, lead-through order entry and combo support
- Integrated credit card processing for major payment processors using multiple communications infrastructures
- Extensive reports, including sales, category sales, product mix, inventory item prep and labour costs as a percentage of sales
- Sales-based inventory item tracking; updated every minute
- Dual-cash drawer allows two cashiers to share one POS terminal
- Innovative programs to enhance customer satisfaction like gift cards, loyalty programs, targeted vouchers, etc.
- Surveys printed at the time of sale to gather data on the customer experience
- Streamlined training for superior performance. Therefore, staff can train cashiers rapidly on the system’s functionality, enabling new hires to add immediate value
Aloha Quick Service is able to run on the terminals that we sell.
NCR Aloha Takeout
NCR Aloha Take out permits your restaurant to accept orders beyond the confinements of your store. It’s important to offer convenient ways for your customers to enjoy your food – whether they are in your restaurant or not. Concurrently, extend your business outside your walls by introducing flexible takeout and delivery options for your guests. Open a new source of revenue by offering an easy way for your customers to get the food they love.
- Estimates delivery time frames and driver returns to improve customer and operational visibility.
- Associates Aloha Loyalty and payment data with guest records to streamline order-taking and assign loyalty points accurately
- Future order entry provides scheduling, preparation needs and deposit management
- Provides real-time operations and driver performance metrics
NCR Pulse: Mobile Management
NCR Pulse is a mobile platform app used to keep track of real time activity at each store. By turning real-time data collected from the POS system into actionable information, operators can immediately make decisions that directly impact the bottom line. Furthermore, Pulse has the ability to share information about your operation to your team through a news feed or direct messaging. NCR Pulse also interfaces with other Hosted Products:
Restaurant Guard – Real-time alerts
Customer Voice – view feedback of customers
NBO – Physical counts
NCR Pulse is a versatile mobile management application that allows retailers to monitor their store 24/7 with actionable, real-time information. All on a user’s mobile device.
Pulse modules include, but are not limited to:
Real Time — gives users instant access to your latest sales numbers and highlights interesting and unusual behavior so you can take immediate action.
Forecourt Manager — allows users to have full visibility of their fuel business, including fuel flow rates.
News Feed — lets users know when unordinary events happen at a store. No need to configure, the system generates news articles based on historical data.
Aloha Restaurant Guard
Restaurant Guard’s purpose is to flag suspicious activity and deter theft through a service that runs in the background of the POS system. It is important to note that Restaurant Guard is targeted to stop scams known in the industry and not drawbacks within the Aloha POS system. Markedly, Restaurant Guard can generate reports for employee performance with data such as check average time, tip average, clear average, etc, as well as a column for employee Fraud Index Average where the system shows the employee’s rank by most unusual activities.
Customer Voice
Customer Voice allows the restaurant to get feedback from their customers by directing them to a feedback website (usually with incentive eg. Free milkshake) where they can give a rating of 1-10 of their experience and write a review. They are guided through receiving a link in their receipts or through email marketing. Customers who rate their experience 9-10 (referred to as an unpaid salesforce) will be prompted with links to share their feedback on social media. In addition, customers who rate their experience 1-8 will not be prompted to share their feedback but their feedback can be used by the restaurant to see where they need to improve and offers the restaurant the ability to even target these customers directly and turn their bad experience into a good one.
Aloha Insight
Aloha Insight is a powerful reporting tool that can be used to cut down administrative time and set up useful alerts.
Insight allows the user to:
- Schedule reporting from multiple locations
- Build custom reports
- Create predefined thresholds for alerts (Voids, Sales, Labor). Send alerts through email, text or pager.
- Drilldown on any store to find details down to any check.
Configuration Center
Configuration Center (CFC) is a hosted solution for the company’s store database. It provides secure data storage on the cloud and allow the user to access any and all of their stores from anywhere with internet connectivity. In essence, CFC gives the user the power to streamline any changes for all stores in one simple process, cutting down administrative time and avoids having to enter duplicate data, ensuring data integrity. CFC also has the capability to go into offline mode, should the internet connection go down.
Through CFC, the user also has access to configure other products that may have been installed at the sites such as Aloha Kitchen, Aloha Takeout and OrderPoint, all in one place. CFC is flexible in the way it can make changes to stores, either in hierarchical groups or down to each individual store depending on what may vary per store. In the same way, CFC offers the option to consolidate any differences in configuration from one store to another.
Online Ordering
NCR Aloha Online Ordering (AOO) is a way to enable customers to easily and conveniently place orders online, thereby increasing customer traffic and restaurant sales.
- Allows orders to be placed remotely anytime and anywhere using a conventional PC or mobile device
- Provides customers with instant access to menus and pricing
- Help drive revenues with electronically transmitted orders
Note: AOO requires either ATO(Aloha Take-Out), ATO Order Manager or Site Agent installed on the POS server.
Handheld Devices
Get the power of our Aloha mobile point-of-sale software in the palm of your hand.
Choose the hardware platform that works for your business.
Every business is different. With Aloha, you now have the choice to use traditional POS terminals, NCR’s built‑for‑purpose handheld device and/or iOS devices within the same location.
Increase consumer engagement and satisfaction
Aloha Mobile enables your servers to spend more time with their guests resulting in better service, increased order accuracy and consistent upselling.
Increase your table turns
With Aloha Mobile, the order-to-service cycle runs more quickly, enabling you to serve guests faster and shorten wait times to keep potential guests from walking out. Subsequently, orders are easily communicated from guest to kitchen – or bar – in one step.
Create and maintain the loyalty of your staff
Happy employees can make or break your business. Servers that use Aloha Mobile give better service, resulting in increased tips and a stronger attachment to the customer and the restaurant.
Easy return to service model
Exchange replacement units “on the fly” by simply swapping out the SD card from the device with a problem and insert it into the replacement device.
Flexibility and choice
For those operators who want to use a commercial hardware platform, NCR Aloha Mobile is also available on the iOS platform. Operators can use iPads, iPad minis, and iPod Touch/iPhone devices to run Aloha Mobile. The ultimate flexibility—if desired, Aloha Mobile can be deployed on both hardware platforms in the same location.
NCR Aloha Kitchen
Delight your guests with fresh food fast. No matter how other criteria may rank on the guest’s critique of their visit, the food they eat and the wait for it to arrive at their table are pivotal for return visits. The reputation of your business relies on the ability to continually keep a high standard of food production. Our kitchen production software and hardware helps maximize guest satisfaction, reduce staff costs, minimize kitchen errors and reduce wasted food.
Software
Easily configured to fit your specific needs, the inclusion of kitchen specific software within your business allows you to:
- Improve the speed of food service by controlling and being aware of check times while they are on the line.
- Increase your customers’ satisfaction by providing accurate orders based on their requests.
- Streamline kitchen performance and increase productivity based on gathered data.
- Configure all of the settings based on your kitchen’s needs including screen design, key metrics and sorting options.
- With the ability to add recipes, images or videos for each item, you can ensure dishes are always made the same way time.
Hardware
NCR Kitchen comes with a full hardware suite specifically created with our customers in mind:
Designed to enhance the kitchen experience and withstand its harsh conditions.
Our kitchen hardware includes the following components:
- Kitchen controller
- Bump bars
- 17″ LCD displays
- Printers
Key Features:
- Logical approach based on item cooking times to improve efficiency and quality of the kitchen and guest satisfaction
- Control timing of kitchen printing to effectively have both screens and printers in the kitchen
- Configure all settings based on your kitchen’s needs including screen design, key metrics and sorting options
- Quickly change routing based on your volume levels
- View POS and guest management information directly from the kitchen
- Start/Cook screen omits scrolling, provides better organization of items and gives more real time and reporting information
- Smart bin functionality consolidates items and increases productivity of kitchen stations
- Full range of reports to better analyze the health of your kitchen
- Add recipes, images or videos for each item to ensure correct dishes are delivered
Aloha Loyalty
Aloha Loyalty delivers flexible and customizable rewards programs that can help the business sell more, to more customers more often. Additional has the flexibility to target specific events such as when a customer signs up, when they complete their profile, when a customer tries all the items on a certain menu, etc. Aloha Loyalty has store exportable information for interfacing.
There are 7 types of Loyalty Plans with Aloha Loyalty:
Currency Based – Based on how much the guest spends
Frequency Based – Based on how often the customer visits
Items Based – Based on items purchased
Be Our Guest – Reward the guest with a preset dollar amount (eg. Dine with us in October and receive 10% off)
Points Based – Assign points per dollar or items to accrue rewards
Employee Meals – Manage employee discounts for a set time frame
Lottery Based – Give a customer a % chance to receive a reward
