Rethink Point-of-Sale
NCR Aloha POS is a multi-functional restaurant Point-of-Sale (POS) solution that provides operators with the tools they need to boost sales and increase the pace of service. It is ideal for quick service and casual or fine dining restaurants and offers advanced functionality, open architecture, built-in redundancy, extensive reporting, and much more. It can be used across multiple hardware devices and can run on any device from the CX Terminal Series. NCR Aloha provides seamless transactions, responsive technology, and integrated functionalities, making order entry, split checks, routing, and card processing simple.
Configuration Center
Configuration Center (CFC) is a hosted solution for the company’s store database. It provides secure data storage on the cloud and allows the user to access all their stores from anywhere with internet connectivity. CFC gives the user the power to streamline changes for all stores in one simple process. This cuts down administrative time and avoids having to enter duplicate data, ensuring data integrity. CFC also has the capability to go into offline mode should the internet connection drop. Through CFC, the user also has access to configure other products that may have been installed at the sites such as Aloha Kitchen, Aloha Takeout and OrderPoint, all in one place.
CFC is flexible in the way it can update stores, either in hierarchical groups or down to each individual store depending on what may vary per store. It also offers the option to consolidate any differences in configuration from one store to another.
NCR Aloha Takeout
Life can get hectic. It’s important to offer convenient ways for your customers to enjoy your food – whether they are at your restaurant or not. Expand your business and open a new source of revenue by introducing flexible takeout and delivery options for your guests. Moreover, prevent future order loss with automated kitchen scheduling. Concurrently manage your delivery drivers and improve their performance by assigning orders to them with one touch of a button.
Features:
- Create new sources of revenue.
- Offer your customers flexible dining options.
- Extend the walls of your business with fast, profitable takeout and delivery operations.
- Recognize your customers when they call with integrated caller ID, fast look-up capabilities and access to previous order data.
- With shorter hold times, staff can serve more customers thereby generating
higher sales and improving customer satisfaction.
NCR Pulse: Mobile Management
NCR Pulse is a mobile platform app that keeps track of real-time activity at each store. By turning real-time POS data into actionable information, operators can immediately make decisions that directly impact the bottom line. Pulse can share information about your operation to your team through a news feed or direct messaging.
Examples of modules available in Pulse are:
- Real Time — gives users instant access to your latest sales numbers and highlights interesting and unusual behavior so you can take immediate action.
- Forecourt Manager — allows users to have full visibility of their fuel business, including fuel flow rates.
- News Feed — lets users know when unordinary events happen at a store. No need to configure, the system generates news articles based on historical data.
NCR Aloha Insight
Aloha Insight is a powerful reporting tool that can be used to cut down administrative time and setup useful alerts.
Insight allows the user to:
- Schedule reporting from multiple locations
- Build custom reports
- Create predefined thresholds for alerts (Voids, Sales, Labor). Alerts can be sent through email, text, or pager.
Additionally, you can drilldown on any store to find details down to any cheque
Aloha Restaurant Guard
Restaurant Guard’s purpose is to flag suspicious activity and deter theft through a service that runs in the background of the POS system. It is important to note that Restaurant Guard is designed to stop known industry scams and are not drawbacks within the Aloha POS system. Restaurant Guard can generate reports for employee performance with data such as check average time, tip average, etc. Aloha also generates an Employee Fraud Index Average where the system shows the employee’s rank by most unusual activities.
Customer Voice
Customer Voice allows the restaurant to get feedback from their customers; directing them to a feedback website (usually with incentive e.g. Free milkshake) where they can give a review and rating of 1-10 of their experience. Customers who rate their experience 9-10 (referred to as an unpaid salesforce) will be prompted with links to share their feedback on social media. Customers who rate their experience 8-1 will not be prompted to share their feedback. Instead, their feedback can be used by the restaurant to see where they need to improve and offers the restaurant the ability to target these customers directly to improve their experience on their next visit.
Handheld Devices
Get the power of NCR Aloha in the palm of your hand. Every business is different. With Aloha, you now have the choice to use traditional POS terminals, NCR’s built‑for‑purpose handheld devices and/or iOS devices within the same location.
Benefits:
- Choose the hardware platform that works for your business
- Increase consumer engagement and satisfaction:
Aloha Mobile enables your servers to spend more time with their guests resulting in better service, increased order accuracy and consistent upselling. - Increase your table turns:
Order-to-service cycle runs quicker, enabling you to serve guests faster and shorten wait times to keep potential guests from walking out. Customer orders are swiftly and directly sent to the kitchen or bar. - Create and maintain the loyalty of your staff:
Happy employees can make or break your business. Servers that use Aloha Mobile give better service, resulting in increased tips and a stronger attachment to the customer and the restaurant. - Easy return to service model:
Exchange replacement units “on the fly” by simply swapping out the SD card from the device with a problem and insert it into the replacement device. - Flexibility and choice:
For those operators who want to use a commercial hardware platform, NCR Aloha Mobile is also available on the iOS platform.
Operators can use iPads, iPad minis, and iPod Touch/iPhone devices to run Aloha Mobile. The ultimate in flexibility—if desired, Aloha Mobile can be deployed on both hardware platforms in the same location.
NCR Aloha Kitchen
Quickly impress your guests with fresh cuisine. The food that guests eat and the time it takes for it to arrive at their table are crucial for determining whether they will return, regardless of how highly service, location, or even the wait to be seated may rate on the guest’s evaluation of their visit. Your company’s reputation depends on your capacity to maintain a high level of food production over time. Our kitchen production software and technology increases customer happiness while lowering labor expenses, reducing kitchen errors, and decreasing food waste.
Software
Easily configured to fit your specific needs, the inclusion of kitchen specific software within your business allows you to:
- Improve the speed of food service by controlling and being aware of check times while they are on the line.
- Increase your customers’ satisfaction by providing accurate orders based on their requests.
- Streamline kitchen performance and increase productivity based on gathered data.
- Configure all of the settings based on your kitchen’s needs including screen design, key metrics and sorting options.
- Ensure your dishes are made the same way, every time with the ability to add recipes, images or videos for each item.
Hardware
NCR Kitchen comes with a full hardware suite that has been specifically created with our customers in mind. All hardware is designed to enhance the experience and layout of the kitchen and withstand its harsh conditions.
Our kitchen hardware includes the following components:
Kitchen controller
Bump bars
17″ LCD displays
Printers
Benefits:
- Add value to your kitchen operations:
Aloha Kitchen helps you maximize guest satisfaction, reduce staff costs, minimize kitchen errors and reduce wasted food. Kitchen staff are more productive and able to focus solely on food quality. With its bright graphical displays, robust reporting capabilities and quote time calculators, Aloha Kitchen gives better analysis, enhanced organization of items and controlled timing functionality. Aloha Kitchen seamlessly integrates to additional functionality within the Aloha solution, such as takeout, guest management and configuration systems. - Improve speed of service:
Control your speed of service without rushing guests and drop critical minutes off of total check times. Better timed appetizer, entrée and dessert preparation and delivery. - Maintain high food quality:
Keep dishes at optimum temperatures to serve the freshest and best product possible. - Increase productivity:
Reduce the number of required on-shift employees with highly streamlined and efficient kitchen technology and better coordinate order of production with cook timing functionality. - Enhance the guest experience:
Easily display modifiers to ensure that dishes are created exactly as requested. - Analyze and manage information:
Analyze item details, speed of service rates and order information with robust kitchen operations reports. View lead ticket times to determine how long an order has been in production
