NCR Aloha Troubleshooting Checklist

This is a basic troubleshooting guide for NCR Aloha allowing users to fix basic issues in case they occur

1. Take note of any errors showing on the FOH or BOH
2. Find out how long the issue has been occurring and if there was any event that may have triggered the issue
3. Find the Master terminal on the network by going to the login screen on each terminal and observe the ‘Master’ text at the bottom of the screen
4. Check the SYSDATE and DOB dates and verify that they are for the current day
5. Note if there is a red border around any of the terminals’ login screens, this will indicate that the terminal is in redundancy and a loss of connection on the network likely occurred
6. Attempt pinging each terminal from BOH machine
7. Check each terminal for sales folders in their respective C:\Bootdrv\Aloha\ directories
8. Go to the Aloha Back of House machine, open the Windows Services window and verify that the following services are running. If any below services are not running, attempt to start them.
   1. Standard Aloha services:
      1. CtlSvr
      1. AeMInStoreService
      1. SQL Server (SQLEXPRESS)
   1. If using Aloha TakeOut
      1. Radiant TakeOut and Delivery
      1. Radiant TakeOut Service Monitor
   1. If using Aloha Kitchen
      1. Aloha Kitchen Service
9. Ensure Aloha USB dongle is plugged into the BOH machine and glowing red
10. Manually check DOB on server in C:\Bootdrv\Aloha\DATA\Aloha.ini & C:\Bootdrv\Aloha\NewDATA\Aloha.ini files