Category: FAQ

NCR Counterpoint Performing a physical count   From time to time, you should perform a physical count of your inventory to verify your on-hand quantities. Counterpoint allows you to record the results of a physical count and adjust your inventory automatically.   Follow these steps to perform a physical count: 1) Ensure all Counterpoint activity that may affect on hand quantities for the items you are counting, including sales, returns, purchasing and receiving, transfers etc. are entered and posted PRIOR to the actual count. If you have inventory transactions dated prior to the count date, ensure they are entered and posted prior to executing the Create function. Suspend all such Counterpoint activity during the count. NB.Ensure that if you recently add/imported items and you didn’t create the inventory record it…

First locate these settings which can be found by opening the Start menu and then typing Settings, inside of settings find and click Update & Security. Once you are on the screen above, follow the following steps. Step 1 To prevent windows update from going through during working hours, we recommend setting "Active Hours" and specifying your operating hours. Step 2 Inside of "Restart Options" switch on show more notifications so that windows prompts you when it is going to restart. Step 3 Inside of Advanced options configure "When updates are installed", by default this is set to Semi-Annual Channel (targeted). Change this setting to Semi-Annual Channel and by doing this you will not be included in the first release of the update and not risk experiencing any windows bugs.…

Change Calendar Year in Counterpoint When you login to Counterpoint and get the message ‘System outside Current Calendar’ it most likely means that you are outside your current financial year. Counterpoint does not automatically change the financial year for you and it must be done manually. The steps to do this are as follows: 1.      Go to Setup/System/Company and click the lookup glass at the ‘Current calendar’ field and look for a calendar that corresponds to the period that you are in. Also note that if you do not want to enable complex passwords, do not click on the red text as see in the screen below. PCI DSS compliance is needed if passing credit card info through CP, which is not done with most Caribbean CP users. Figure 1…